case 2

1. Why did the IT group at Royal Caribbean have such poor performance and business status in the company?

-The IT group was made up of factions, and morale was terrible.

2. What are the top three factors in Tom Murphy's turnaround of the IT function at Royal Caribbean? Explain the reasons for your choices.

-The three factors

* RESPECT
*COMMUNICATION

*SILO-BUSTING

3. Visit the website of Royal Caribbean. Evaluate the effectiveness of the website and the services being offered to attract and serve the travel needs of customers and prospective customers. What could be improved? Outline the business impact of your idea.

- The Royal Caribbean is so great because we can reserve like passport and etc.

case study

1. How well is IT supporting the business goals of BellSouth? Explain

• IT projectsthat directly support add value to their companies primary business goals. they're following the money.
  

2. Is BellSouth's technology transfer map a good way to determine It investmemt priorities? Why.

• Yes, many responding to the demand for a return by homing in one or two critical.
  

3.What else could BellSouth do to guarantee the strategic business vaule of potential IT investment projects? Visit their wesite for ideas. Defend your proposals.

• BellSouth's website self-in stall the software they would need to get up and running on the new ADSL "fast access" high-speed internet service.

Compo02 ca

Exercise 1

1. What is a System? [Information System]

-An Information System is the system of persons, data records and activities that process the data and information in a given organization, including manual processes or automated processes. Usually the term is used erroneously as a synonym for computer-based information systems, which is only the Information technologies component of an Information System. The computer-based information systems are the field of study for Information technologies;however these hardly be treated apart from the bigger Information System that they are always involved in.

2. System Components and Concepts

• DATABASES- Organized collections of interrelated data used by applications software.
• HARDWARE- The hardware that makes up the computer is the body of the computer, and any other additional device needed by the computer to communicate with the outside world, pretty much in the way we have our eyes to see, our hands to write, our voice to speak, and so on. Depending on how close these are to the main body of the computer, these extra devices are considered part of the computer, or are called 'peripherals'.
• SOFTWARE- a general term used to describe a collection of computer programs, procedures and documentation that perform some task on a computer system. The term includes application software such as word processors which perform productive tasks for users, system software such as operating systems, which interface with hardware to provide the necessary services for application software, and middle ware which controls and co-ordinates distributed systems.
• PROCEDURE- Policies and method to be followed in using, operating, and maintaining an information system.

• INPUT- involves capturing and assembling elements that enter the system to be processed.
• PROCESSING- involves transformation processes that convert input into output.
• OUTPUT- involves transferring elements that have been produced by a transformation process to their ultimate destination.

3. Classification of Systems

• Classification by mode of processing
• Classification by System Objectives
• Classification based on the nature of interaction with environment